If the item you received is faulty, defective or the incorrect item, Creations by ‘Tasha must be informed within 24 hours of you receiving the parcel if you wish to return them.
The goods must then be received at Creationsbytasha before your said party date. No items will be refunded/exchanged after your party/function date.
In turn Creationsby’tasha will refund the cost of the item excluding delivery fees or exchange the item within 14 days of receiving goods.
*The buyer is liable for courier cost incurred when returning items. It is strongly recommended to use recorded delivery services as Creationsby’tasha will not be liable for any returns lost in the post.
*When returning an item via Paxi please take in mind that Paxi has up to 7-9 working days to deliver the package to the store of destination. Once the package arrives Creations by ‘Tasha has up to 14 days to collect the package.
*Creationsby’tasha will not be liable for items damaged during transit while being couriered. Courier is done at the clients own risk
* All personalised/ emergency and custom made orders are non-refundable and non-returnable.
Creationsby’tasha will not be liable for items you have ordered in the wrong size.
Our sizes are standard with the Ackerman’s brand of children’s clothing so please order in the size your child would wear from this line of clothing.
Please note that some shades of colour and fabric might be different to what is displayed on your device or computer screen as all computer screens have different colour calibrations.
Creationsby’tasha will always endeavour to give you the correct colour but cannot be held liable for slight variations in garment/print/thread colour.
By paying your invoice you agree to have read and agreed to our terms & conditions