CUSTOM DESIGNS

Please contact us to enquire about custom add-ons or custom design requests.

LEAD TIMES

We try our best to ensure that enough stock is always available, and orders are usually dispatched within 1 working day from date that payment reflects in our bank account. However if we run out of stock, orders can take between 2-3 working days to complete (excludes delivery time).

Custom orders require 7-10 working days for completion (excludes delivery time).

Custom orders include any customisations that need to be added to the products such as adding a name or a date.

Please contact us us prior to placing an order to ensure that we can meet your deadlines.

PAYMENTS

Payment Terms

Orders are only valid for 48 hours on the system.

If no payment is made your order will expire to enable stock availability to other clients.

Payment can be done directly online or by EFT

DELIVERY

Local Cape Town – R70.00 (MUST be with in 20km from CBD)

Central Main Cities – R80.00

Durban central, JohannesburgCentral, Pretoria Central, Millerton, Roodepoort, Rustenburg, Chatsworth,

Outer-line/Remote farm areas –R150 (A quote will be sent should the courier charge be more).

Mpumalanga, Langebaan, Darling, Soweto, Vereeniging, Umhlanga, North West, Stellenbosch, Somerset West

All orders are delivered within 3 to 5 working days to main centers and between 5 and 10 days to outlying / regional areas. While we have faith in our preferred courier partner and trust that they will always deliver on time, we cannot be held responsible for late deliveries.

RETURNS POLICY

If the item you received is faulty, defective or the incorrect item, Creations by ‘Tasha must be informed within 24 hours of you receiving the parcel if you wish to return them.

The goods must then be received at Creationsbytasha before your said party date.  No items will be refunded/exchanged after your party/function date.

In turn Creationsby’tasha will refund the cost excluding delivery within 14days of receiving goods.

*The buyer is liable for courier cost incurred when returning items. It is strongly recommended to use recorded delivery services as Creationsby’tasha will not be liable for any returns lost in the post.

*Creationsby’tasha will not be liable for items damaged during transit while being couriered. Courier is done at the clients own risk

* All  personalised/ emergency and custom made orders are non-refundable and non-returnable.

Creationsby’tasha will not be liable for items you have ordered in the wrong size.

Our sizes are standard with the Ackerman’s brand of children’s clothing so please order in the size your child would wear from this line of clothing.

Please note that some shades of colour and fabric might be different to what is displayed on your device or computer screen as all computer screens have different colour calibrations.

Creationsby’tasha will always endeavour to give you the correct colour but cannot be held liable for slight variations in garment/print/thread colour.

By paying your invoice you agree to have read and agreed to our terms & conditions